Every department of your company works diligently to offer customers the first-rate experience they expect from your brand. Customer support is one of …

What is VoIP? VoIP is an acronym that stands for Voice over Internet Protocol, and refers to any system that is used to place or receive calls over …

Elevator pitches (a short pitch that boils down what you do into 1-3 sentences) are just as important as ever. Global attention spans have narrowed, …

While rejections in sales are inevitable, they can be disheartening. Many sales professionals find that the fear of rejection is a more significant …

Cold calling is never easy, and it’s especially challenging when you’re reaching out about something mundane like insurance. Consumers drag their feet …

Toll-free numbers are often used for sales and customer service lines, primarily for inbound calls. Toll-free numbers are free to call into, so …

Has there ever been a more fierce rivalry than the dynamic between cold callers and gatekeepers? For the uninitiated, gatekeepers are all the people …

Controlling the caller ID information your prospects see increases the percentage of calls that are answered. It’s easy to take caller ID display for …

Successful salespeople are a special breed. Ask a group of outstanding salespeople what the secret to their success is, and you’ll undoubtedly get a …

Cold calling can be tough. You need to ingratiate yourself enough with a stranger that they want to take the time out of their busy schedule to listen …

If your sales team primarily worked in an office before the pandemic hit, you’ve undoubtedly had to weather some extraordinary changes to how your …

In sales, we can’t expect everyone to immediately fawn over the products or services we’re selling as soon as we mention them. There will undoubtedly …