Do you know how each of your sales reps performs individually and what they bring to the team? Your team’s performance reflects on you personally as a …
As we spend more time in digital spaces and more workplaces move to remote or hybrid models for employees, our communication styles are changing too. …
Few businesses are blind to the importance of technology for their success and survival. We all know the tale of Kodak, the most prominent photography …
Are you throwing away hot leads with your mediocre voicemail greeting? Between 22% and 36% of customers state their preferred sales communication …
Salespeople have the highest employee turnover rates compared to any other industry. Three times higher, in fact. And while sales hires are easy to …
Improve the productivity of your call center, and your business can skyrocket. Even just a few percentage point improvements in key performance …
Customer service has changed considerably in the past decade. Businesses that deliver engaging customer experiences reap the rewards of loyalty, …
What does the future hold for business VoIP? In 2022, there will be a variety of changes to VoIP technology and how it’s used. For starters, …
As a small business owner, there’s always something to do. While you’re attending to one project, it can be easy to miss new opportunities or fail to …
With so many varied ways of communicating these days, it can be tricky to figure out the best method for contacting prospects. Email, text messages, …
We are very excited to announce that Kixie is now the first and only phone system to be both a HubSpot App Partner and a HubSpot Solutions Partner. …
Customers don’t often buy products without initially building some kind of relationship with the company in advance. They interact with the company, …
What is VoIP? VoIP is an acronym that stands for Voice over Internet Protocol, and refers to any system that is used to place or receive calls over …
Toll-free numbers are often used for sales and customer service lines, primarily for inbound calls. Toll-free numbers are free to call into, so …
Controlling the caller ID information your prospects see increases the percentage of calls that are answered. It’s easy to take caller ID display for …
If your sales team primarily worked in an office before the pandemic hit, you’ve undoubtedly had to weather some extraordinary changes to how your …
Without sales, your company is dead in the water. Everything a business does is ultimately focused on selling a product or service, and it’s every …
Whenever a salesperson closes a deal, that may feel like a big win. However, in the greater picture of deals won and deals lost, it’s better to …